QueenVegas Casino Review

The gambling operator runs a decent variety of promotional incentives, starting with a 100% welcome bonus that consists of 100 “mega” spins. The bonus is granted only to first-time depositors who load at least $20 into their newly created accounts.

Each dollar you deposit earns you one mega spin. The winnings accrued during bonus play are first added to your bonus balance. They become withdrawable as cash once the wagering of 30x their value is met. This must be done within 30 days before the bonus expires.

Bets with active bonuses at QueenVegas are restricted to a maximum of 10% of the bonus amount or $5, whichever is lower. An exception is made for players who have obtained their bonuses with Neteller or Skrill deposits, in which case there is a maximum bet of $1 per round.

Additionally, the value of each free spin you get is limited to $1. These free rounds are available for use on the Spina Colada slot by Yggdrasil, but the qualifying game may differ depending on your country of residence.

There is an alternative welcome bonus consisting of 100 free spins for the Deco Diamond slot by supplier Just For The Win. This offer comes with higher wagering requirements of 60x the winnings, which must be cleared through slot play only. Eligible players have 30 days to meet these wagering conditions. Each free round from this package is valued at $0.10, and the free spins should be used before players start betting with their deposited balance.

The welcome bonus gives new players a good head start, but they can further boost their casino balance by redeeming various daily bonuses available for a limited time. These perks normally come in the form of free-spin packages for the slots.

Additionally, QueenVegas hosts a number of daily slot tournaments. You can finish in the money and collect a portion of the guaranteed prize pools with buy-ins as low as $1. There is also a dedicated VIP Club where registered members can collect bonus points and convert them into different perks. This is a multi-level loyalty scheme with six tiers.

The lower levels are Bronze, Silver, and Gold. Players are enrolled automatically as soon as they sign up with real-money accounts and level up to the Silver tier once they accumulate 401 points. Customers who have reached Gold status are treated to level-up and maintenance bonuses. They also have higher deposit limits.

The Platinum, Diamond, and Red Diamond levels unlock even greater benefits such as faster payouts, exclusive promotions, cashback, and special birthday bonuses. These three executive tiers also give you dedicated support from your own VIP account manager as well as exclusive invitations to exciting events.

Note that players who remain inactive for a month drop one level, so be sure to log into your QueenVegas account and place bets at least once every 30 days. The point-accumulation rates depend on the type of games you are betting on, as outlined below:

• Slots, progressive jackpot games, and scratchcards earn you 1 point for every $20 wagered.
• Hi-Lo and Let Them Ride earn you 1 point for every $40 wagered.
• Caribbean Stud Poker and Casino Hold’em Poker award 1 point for every $60 you put on the line.
• Roulette, Video Poker, Baccarat, Big Wheel, Punto Banco, and Blackjack require bets of $80 for 1 point.
• Craps and Pai Gow Poker award 1 point for every $160 wagered.

Unconverted points that remain in your account for a period exceeding six months are automatically voided and removed. Level-up and level-maintenance bonuses should be redeemed within three days (counted from the first day of each calendar month) and must be wagered a minimum of 30x. QueenVegas imposes restrictions on bonus redemption for players from Belarus, Russia, Ukraine, Latvia, and Lithuania.

The games you can find at QueenVegas come from a multitude of top software providers such as Merkur, Microgaming, NetEnt, Bally, Barcrest, NYX, Aristocrat, Blueprint Gaming, IGT, Williams Interactive, Yggdrasil, Play’n GO, Amaya, Realistic Games, SkillOnNet, Elk Studios, Red Tiger Gaming, and more. The live-casino tables are courtesy of the renowned supplier of live gambling solutions, Evolution Gaming.

Take heed that the games from some of these suppliers are unavailable to players who register their accounts from certain countries. For example, Canadians are welcome to join QueenVegas with real-money accounts but have no access to the titles supplied by NetEnt. In a similar fashion, players from Slovakia and Bulgaria are not allowed to bet on the games in the live-dealer section of the website.

We noticed several review-oriented sites claim that QueenVegas offers a download option to its players. Indeed, there is a download button on the home page, but it did not work properly, at least for us. It prompts you to log into your account and then takes you to the instant-play version of the casino. A support host informed us this is most likely due to system incompatibility.

That said, the instant-play version of QueenVegas does an excellent job of delivering quality casino entertainment to desktop computers. The games load quickly and can be accessed in various browsers, including Chrome, Opera, and Mozilla Firefox. You may want to clear your browser’s cache and cookies for optimal performance.

The casino is also mobile-compatible and allows for instant access via the browsers of most tablets and smartphones. Both Android and iOS devices are supported. The interface is easy to navigate. The selection of games can be filtered by supplier, and there is a search bar you can use to find specific games.

We are delighted to report this operator has much to offer in terms of payments. The casino’s cashier features a comprehensive lineup of safe banking methods, giving international customers plenty of options. It is worth noting that the available solutions depend on the country you are accessing the website from. Many are region-dependent and available only in specific locations.

You can fund your QueenVegas account with tons of deposit options. These include Skrill, Neteller, WebMoney, Visa, Mastercard, Maestro, Paysafecard, Sofort, Multibanco (for Portugal), Zimpler, Boleto, Entropay, Yandex, Mastercard, Trustly, Wirecard, eWire (for Denmark and Sweden), Euteller, Nordea, Qiwi (for Russia), Dinero Mail (for Mexico), ecoPayz, Todito Cash (for Mexico), Comgate, Eps, eKonto (for the Czech Republic), Abaqoos (for Hungary), Teleingreso, Giropay, the Italian prepaid Lottomaticard, and Postepay (also available in Italy).

The minimum amount transferable to players’ accounts is $10 or the equivalent in the other accepted currencies. Deposits made with most of the listed methods are instant. Any applicable fees are clearly displayed in the cashier during the deposit or withdrawal process.

And this is where QueenVegas hits a snag. Players are charged percentage-based fees for depositing with some methods. Unlike many of its rivals, this operator charges extra for deposits with ecoPayz (a 3.5% fee) and Paysafecard (5.0%).

As far as withdrawals go, QueenVegas players can cash out their winnings with most of the reliable payment solutions listed above. Supported options include Visa, Maestro, Mastercard, ecoPayz, Skrill, Neteller, Entercash, Trustly, and wire transfers. The minimum you can withdraw is $30 for wire transfers and $20 for the other methods.

The security procedures of the operator require each player to undergo verification to authenticate their account. If you are playing with an active bonus, you must meet its wagering conditions before you can cash out. The operator restricts maximum monthly withdrawals to $10,000 ($5,000 per withdrawal request).

QueenVegas prides itself on its “lightning” withdrawals, and rightfully so. The casino boasts same-day withdrawals to digital wallets like Neteller and Skrill. If you use some of the other available methods, you will need to exercise some patience.

Credit/debit card and wire transfer withdrawals take between 2 and 7 working days to complete. If you cash out back to your card or e-wallet balance, you will not incur additional expenses. The same cannot be said for wire transfer withdrawals below $500: these incur $10 in processing fees.

On the positive side, you are less likely to incur extra charges for currency conversion because QueenVegas works with many different currencies. These include USD, GBP, EUR, DKK, NOK, SEK, CAD, AUD, CHF, ZAR, and RUB.

QueenVegas is a mobile-responsive casino that provides players with instant in-browser access on Android and iOS. The casino relies on innovative HTML5 technology for its in-browser app. This means you will not have to waste time downloading software from the App Store or installing any .apk packages on your phone.

The decision to use an in-browser app works to QueenVegas’ advantage because it enables the development team to focus entirely on improving the mobile casino’s performance.

The in-browser app boasts the same colorful design and user-friendly interface as the desktop version. Everything looks good, and navigating between the different sections of the mobile casino is incredibly easy. You can access the lobby and find a game to play with a couple of quick taps on your touchscreen.

The collection is divided into distinct, easy-to-find categories like Roulette Games, Slots, Card Games, Video Poker, Live Casino, and Jackpot Games. There is also the option to browse through the most popular titles featured in the mobile casino.

Some mobile options that deserve the attention of reel spinners include slots like Book of Dead, Deco Diamonds, 8th Wonder, Vikings Go Berzerk, and Moon Princess. Gargantuan progressive jackpots can be won on the go in slots like Major Millions, Mega Fortune, Genie Jackpots, and Hall of Gods.

Fans of table games who access QueenVegas on mobile also face a decent variety of options, including top-shelf games like American Blackjack, Baccarat, Craps, European Blackjack Turbo, Casino Hold’em, and Punto Banco.

There are around ten video poker variants, including Jacks or Better and Deuces Wild. Mobile players also have access to the live lobby, where they can join Evolution Gaming’s friendly dealers for a quick betting session on the go in games like Slingshot Roulette and Baccarat Squeeze. The RNG-based mobile games are available in demo format, allowing you to test them in advance to see how they work on your smartphone. Registered smartphone users also have access to the 24/7 live chat facility.

QueenVegas holds a license for the operation of remote gambling activities granted by the Malta Gaming Authority (MGA). The MGA is considered one of the best regulators in the industry, especially when it comes to handling player complaints.

This means customers who experience issues at QueenVegas can submit a complaint to the MGA and rely on the regulator to help resolve it.

The gambling provider welcomes customers from the United Kingdom as well and was granted permission to operate legally in the country by the local Gambling Commission (UKGC). The UKGC is widely deemed the strictest regulatory authority in the remote gaming market.

Customers’ information is stored safely and is protected by 128-bit SSL encryption. Various preventive measures are in place to protect players from becoming compulsive gamblers. They can restrict their daily, weekly, or monthly deposits to an amount they feel comfortable with. Self-exclusion is, of course, an option.

We find it commendable that QueenVegas cooperates with national self-exclusion register organizations like the Danish ROFUS. This way, if a player has registered in such a database as a compulsive gambler, the casino’s system automatically declines their registration.

With that in mind, players can open QueenVegas accounts as long as they are at least 18 years old and are not based in one of the following excluded countries: Australia, Belgium, the Czech Republic, Cyprus, Denmark, Estonia, Greece, France, Israel, Italy, Iran, Mexico, Portugal, Romania, Spain, Slovenia, Singapore, Turkey, and the USA. After reading the casino’s terms carefully, we were left with the impression German players are also welcome to join as long as they do not reside in the state of Schleswig-Holstein.

Quality customer support is a vital component of any good online casino. QueenVegas is not an exception, which is why it provides its players with around-the-clock support service. This ensures players are never left without assistance because the team is off duty, which is very important when a player faces issues that require urgent resolution.

The website features an informative FAQ section where you can read about a variety of topics, from technical issues and banking to security and promotions. We recommend you check it out first if you are looking for information. Should you fail to find the answers there, you can always escalate your question to the live chat team.

The support agents who assisted us responded within a few seconds and were happy to provide information as well as answers to our follow-up questions. We only took issue with the fact the chat facility appears to be unavailable when one is not logged in, which may be a problem for potential unregistered customers seeking information. Emailing QueenVegas support at support@queenvegas.com is also an option.