Pinnacle Casino Review

Since Pinnacle is clearly focused on its sports betting and e-sports products, it does not have many casino bonuses. In fact, Pinnacle Casino does not even offer a sign-up bonus, which is a standard offering for the vast majority of web-based casinos. The lack of a welcome bonus is certainly a serious downside to what is otherwise a wonderful gaming platform. But is this really a flaw players should complain about?

In reality, every casino bonus comes with quite complex rules and requirements that are nearly impossible to fulfill. Deposit bonuses, in particular, almost always have a wagering requirement and in order to actually receive their bonus funds or the winnings generated from them, players need to bet a huge amount of money – 20 to 50 times the amount of their bonus. There are many other conditions that have to be met but this one is a good example of why casino players should be extremely careful when being offered bonuses or anything else that claims to be free.

Pinnacle Casino offers a single casino bonus, which is very different from the standard promotions and bonuses. This is the Blackjack Wednesday Promotion and it is available to all patrons of the casino, except for those residing in certain countries (we will list them below). The promotion gives a 20% cashback bonus on live blackjack games from NetEnt – no deposit is required, the bonus is calculated based on their live blackjack play every Wednesday from 00:00 EST to 23:59 EST.

To qualify for the cashback bonus, players need to have incurred a minimum loss of $15 in 10 gaming rounds or more. The maximum amount of this bonus is US$50 and is credited every Friday. Only bets on NetEnt’s live dealer blackjack games apply – Black Jack Standard VIP, Black Jack Common Draw, Black Jack Standard, Black Jack Common Draw VIP, and Black Jack Standard PRO. The best thing about this promotion is that there is no rollover required or any other limitation and players can immediately cash out their bonus.

However, players from the following countries are restricted from receiving the cashback bonus – Belgium, Bulgaria, Canada, the Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, and Spain.

Players who decide to sign up should be aware that Pinnacle Casino does not offer any other bonuses or promotions. The Sportsbook also has no bonuses or rebates for customers and instead, it focuses on offering better odds than its competitors. This long-term strategy may be successful for the operator and most sports bettors but for many casino players, it would be a certain drawback. Moreover, Pinnacle Casino has no comp program and loyal casino patrons will not be treated differently.

Pinnacle may be popular mostly for its Sports Betting section but the operator has also done a great job in creating sophisticated, well performing, and visually appealing eSports and Casino sections on its website. For its Casino product, Pinnacle relies on a wide variety of software developers to provide modern, interesting, and high-quality gaming content. It is available in-browser and players do not need to download any special software to load the games.

The casino lobby hosts a large number of slots and table games that run on the extremely popular Quickfire platform by Microgaming. This is one of the most experienced and reputable software developers in the online gambling industry – the Isle of Man-based gaming studio was the first one to launch an online casino back in 1994. Today, it has a massive portfolio of over 500 titles and is behind some of the largest progressive jackpots in the industry.

Players can also enjoy the latest releases and the best slots from the Swedish software provider NetEnt. It creates fun, innovative slots with tons of special features, large jackpots, and enhanced graphics and, of course, the best of them can be played for real money at Pinnacle Casino. Here, players have access to hit NetEnt titles such as Gonzo’s Quest, Starburst, Blood Suckers, and Dead or Alive II.

Many of the live dealer games are provided by NetEnt, as well, but the casino also offers live tables by one of the largest creators of live casino solutions for online operators, the London-based company Evolution Gaming. There are also many live dealer games by BetGames TV, Ezugi, and Extreme Live Gaming. But that is not all – Pinnacle Casino offers content from over twenty studios, including iSoftBet, Playson, Pragmatic Play, Betsoft, Yggdrasil, Endorphina, and Tom Horn.

In addition, the website has a separate section called Featured Casino. There, you can find the full collection of games by MultiSlot – nearly 80 slots, table games, and video poker variations. The Isle of Man-based company focuses on creating fun slots based on classic themes. Its games are quite unique and can be found at a small number of online casinos.

The security and the convenience of payments remain among the most essential aspects of online gambling and Pinnacle Casino has provided its patrons with a wonderful range of safe and reliable payment methods and various currencies. Handling payments from over 100 countries around the world, it processes deposits and withdrawals in USD, EUR, GBP, CAD, AUD, NZD, SEK, NOK, CZK, PLN, RUB, CNY, HKD, JPY, KRW, MXN, MYR, SGD, THB, and TWD.

Deposits into the casino are instant and free of charge and start from $10, although the minimum amount that can be transferred via certain payment methods is higher. The maximum deposit amount varies between different payment processors – it is $5,000 per transaction via credit and debit cards and €500 for Sofort deposits.

Withdrawals, of course, take longer to process and the transaction limits also vary, depending on the payment method that is used. Still, the minimum amount of money that can be cashed out is $10, while the maximum withdrawal is $60,000 per transfer. Pinnacle Casino gives players one free withdrawal every month and for every subsequent withdrawal, it charges a fee of $15 per transaction. The fee may vary from $10 to $18 for certain payment processors.

Deposits can be made using different banking methods – Visa and Mastercard credit/debit cards, e-wallets such as Neteller, Skrill, ecoPayz, WebMoney, and QIWI Wallet, or prepaid cards and vouchers such as Paysafecard and Neosurf. The casino also accepts the popular Mexican invoice service OXXO, as well as several Canadian instant banking transfer services such as iDebit, Instadebit, and E-Cheque. Instant banking by Citadel, Trustly, Multibanco, and Sofort can also be used. Additional deposit methods include Wire Transfer, Bitcoin, the mobile app wallet MuchBetter, as well as local bank transfers for Korean and Brazilian players.

Some of these payment methods can also be used for withdrawals. Players can cash out their winnings via credit and debit cards, digital wallets, Bitcoin, bank transfer, Trustly, Instadebit, iDebit, E-Cheque, and more. The processing times for withdrawals vary considerably and while you can withdraw funds to your e-wallet within minutes, you may need to wait for up to 7 days for your withdrawal to appear in your bank account using traditional wire transfer.

Soon after opening the gaming and betting platform on your computer, you will probably notice that Pinnacle focuses on functionality and effectiveness rather than design and pure looks. Indeed, the online casino does not really impress at first but it works perfectly – it is convenient and easy to use, which is, of course, extremely important. The operator has apparently kept the same approach when making its site compatible with mobile platforms, too.

Pinnacle Mobile Casino loads instantly in the browser of your mobile phone or tablet and just like the desktop version, it does not require any download. This web app is available to all iOS, Android, or Windows Phone devices and supports most mobile browsers such as Chrome, Opera, Opera Mini, and Safari. Once again, functionality is prioritized – great performance, fast loading times, and a simple layout for easy navigation. Despite the lack of a native app, the Pinnacle Mobile Casino is a great option for everyone who wants to play real-money casino games on the go.

The home screen lists all major gaming categories in the lobby, including Slots, Live Casino, Table Games, and Video Poker. However, the mobile collection of games is smaller than you would find on the desktop version of the site. Still, mobile users have access to over 650 titles from various software providers. Of course, they can also open the Sports Betting section on their phone or tablet where they will find hundreds of betting markets, futures and live bets, and e-sports.

The mobile design of the casino platform is simplistic, with large buttons and game icons, and with convenient menus that include important links to various sections of Pinnacle. Shortcuts to the payments, the promotions, and the Contact page among others can be found at the bottom of the web app. Players can follow the operator on Facebook or Twitter or open the Help section, where they will find a comprehensive FAQ (Frequently Asked Questions) page and a convenient Live Chat feature.

As we have mentioned above, Pinnacle Casino features two separate gaming sections, namely Casino and Featured Casino. The Casino page hosts over a 1,000 games across a wide variety of categories, including Slots, Table Games, Video Poker, Live Games, Progressive Jackpots, Famous Slots, and more. Over 20 different software providers are represented with some of their best and most important titles.

Players who choose the Featured Casino would be able to play more than 50 slots and a small number of table games and video poker by Multislot. However, none of these games are available in fun play mode without account registration.

Widely considered a global leader in online sports betting, Pinnacle offers its services in over a hundred countries around the world. It is present in both regulated and unregulated markets, providing its customers with high levels of security, fairness, and reliable payments. The Casino and Sports Betting sections are operated by Ragnarok Corporation N.V., a Curacao-based and registered firm. It holds a license from Curacao, authorizing it to offer Casino and Sports Betting products. The operator is also licensed by the Malta Gaming Authority for the provision of Sports Betting.

However, Pinnacle Casino does not accept registrations and real-money play from certain countries so before signing up, casino fans should check whether they are allowed to place bets on the site and whether the local regulations permit or prohibit the offering of and the participation in online gambling.

The list of restricted countries includes, but is not limited to, the United States of America and its territories, the United Kingdom, the Netherlands (including Curacao and other countries and territories that form part of the Kingdom of Netherlands), Ireland, the French Republic and its territories, Spain, Italy, Germany, Denmark, Sweden, the Czech Republic, Poland, Slovenia, Australia and its territories, Singapore, the Democratic People’s Republic of Korea, the Philippines, Syria, Turkey, Sudan, and Iran.

The Pinnacle website does not shine with exceptional design and innovation but it has something that is much more important – it is very informative and easy to use. It is available in multiple languages – English, German, French, Spanish, Italian, Portuguese, Swedish, Norwegian, Finnish, Czech, Polish, Russian, Japanese, Korean, Chinese, and Hebrew.

The Sports Betting section is particularly well done with a dedicated Betting Rules page where customers can find anything they need to know about the types of wagers on the different sports, how bets are settled, and many more. The Help section lists dozens of FAQs (Frequently Asked Questions) on a wide range of subjects – account management, player identity verification, bonuses, casino play, payments, live betting, mobile use, etc.

This is where players can also find the Live Chat feature, although Pinnacle says that the main communication channel with its customers is by email. Players can use the email form available on the website or send their queries at customerservice@pinnacle.com. When contacting the customer support department, the should always specify their Client ID in their emails, however. Currently, the operator cannot be contacted by phone.