PlayFrank Casino Review

PlayFrank stands out from the competition with an innovative loyalty program, daily challenges that earn players surprising rewards, and limited-time free spins offers. The terms of the bonuses are pretty much standard but more importantly, they are worded comprehensibly sparing players the efforts of deciphering them.

Newcomers can start their gaming adventure at PlayFrank with a fantastic welcome package that consists of $300 in match bonuses on their first three deposits plus 200 free spins on select video slots. Here is a rundown of the rewards you are entitled to as a new depositing member:

• A 100% first-deposit bonus up to $100 and 50 free spins on NetEnt’s Starburst (or Play’n GO’s Grim Muerto for Canadian customers)
• A 50% second-deposit bonus up to $200 and 50 free spins, again on Starburst or Grim Muerto
• A third-deposit bonus of 100 free spins on Starburst or Grim Muerto

To be honest, we were a bit disappointed the free spins can be used on Starburst only. This NetEnt slot may have acquired the status of a classic in the reel-spinning world but it comes with relatively high volatility so you can hardly expect to generate any decent winnings within 50 spins.

Each of these bonuses is granted to eligible players who deposit a minimum of $20 or more into their new accounts. Neteller and Skrill deposits are not eligible for any PlayFrank bonuses, so this is something to keep in mind.

The deposit-match bonuses have standard wagering requirements of 35x the bonus amount whereas the playthrough for the free spins is set at 40x the winnings amount. Low-risk betting is not allowed during the wagering of the bonuses.

The deposit-match bonuses expire 7 days after the casino credits them to your balance. If you fail to meet your wagering within this period, the free credits shall be voided and removed from your account.

The maximum bet with an active bonus at PlayFrank is $5. We suggest you refrain from exceeding this limit because the casino might accuse you of bonus abuse and forfeit your free credits.

The free spins are available for a period of 3 days. Video slots contribute 100% toward the completion of your wagering while the games under the “Classic Slots” tab have only half the contribution at 50%. Table and live-dealer games along with video poker are altogether excluded from bonus wagering. The same goes for all titles provided by Booming Games and Betsoft.

PlayFrank does not award any deposit bonuses and free spins to players from specific countries like the Philippines, Bangladesh, Moldova, Kazakhstan, Nigeria, Malaysia, Vietnam, and Russia.

Returning players can make their PlayFrank experience more rewarding by participating in the challenges the operator hosts on a daily basis. The daily challenges are game-specific and require you to accomplish different objectives like wagering a specific amount of money, unlocking a certain number of bonus rounds, or hitting a given number of big wins.

Those who complete their challenges are customarily rewarded with free spins. Keep in mind these are also subject of wagering and bonus terms. As a general rule, winnings generated from any free spins must be played through 40x before the player can request a withdrawal.

PlayFrank’s rewards program also deserves a special mention. The casino has a unique “Tracks” system, with each track posing as a combination of loyalty levels that offer rewards, tailored to players’ individual preferences.

All customers start their experience in the Base Track which covers more basic rewards. Those who manage to unlock the Spins Track are in for various perks related to free spins. The Bonus Track provides the most loyal members with access to a collection of higher-value deposit offers and improved daily-challenge bonuses.

The great thing about PlayFrank is that the operator does not restrict itself to the services of a single software supplier. Instead, the casino uses a multiple-software platform with games from more than 25 providers, which naturally makes for a greater choice of themes, betting limits, and features.

Some of the available games are courtesy of top-tier suppliers like Microgaming, iSoftBet, Yggdrasil, NetEnt, IGT, Play’n GO, WMS, Quickspin, and Betsoft. Smaller software studios like Wazdan, 1×2 Gaming, Spinomenal, Red Rake, Playson, Pariplay, Endorphina, Booming Games, and Habanero have also contributed with some of their finest creations.

This makes for a versatile, yet balanced gaming library of slots and table games few other online casinos can match. The live-dealer section takes you straight to the professional studios of suppliers Evolution Gaming and Ezugi.

This is a flash-based casino so downloading additional software is not necessary. All you have to do is load the website in your browser, pick a game, and play. Unregistered users can try most of the available titles in practice mode before they deposit for the first time.

The casino boasts a unique, well-structured design for its lobby. As soon as you open the website, you are greeted by an endearing one-eyed creature that partially resembles the minions from Despicable Me.

The lobby allows for hassle-free navigation, with an enormous gaming library sliced and diced into different sections including Slots, Classic Slots, Live Casino, Table Games, and Jackpots.

The available games can be ordered alphabetically, by release date, or by popularity but you can also filter the portfolio by software supplier, theme and volatility having a choice from low, medium, and high variance.

As it turns out, banking at PlayFrank is a bit of a mess since there is no dedicated banking page where prospective customers can check the supported payment methods. Scarce information on deposits and withdrawals is available on the casino’s FAQ page. Practically the only way for a player to figure out what payment solutions they can use is by signing up with an account and opening the cashier from the dashboard.

After contacting the members of the customer support team, we established the accepted payment methods are country-specific. i.e. they vary greatly depending on where you are registering from. The same applies to the fees you might end up being charged with as they, too, depend on the geographical location you are conducting the payment from.

After some more digging, we found out that PlayFrank customers can carry out deposits via some of the most widespread banking methods like Visa, Skrill, Neteller, Maestro, Mastercard, Trustly, ecoPayz, Paysafecard, and Zimpler. Bank transfers are also supported.

The minimum you can top up your account with is $20 or the equivalent in the other currencies the casino supports. The maximum you can load into your PlayFrank account with a single money transfer is restricted to $10,000 or the currency equivalent. Deposits with most of the supported methods take place in real time allowing you to start playing for real money almost immediately after registration.

Just to remind you some of the supported deposit options like Neteller and Skrill are altogether excluded from bonus redemption. If you are eyeing some of the available bonuses, you will have no choice but to resort to another accepted payment solution.

Most of the deposit options like bank transfers, ecoPayz, Neteller, Skrill, Visa, Maestro, and Mastercard can also be used to cash out your PlayFrank winnings. The casino claims not to charge fees on withdrawals. However, players from certain locations may incur additional charges on behalf of their bank or payment services provider.

Customers can cancel a withdrawal as long as their request is still pending. The casino’s financial department takes up to 24 hours to assess your payment and release the funds from your account. Once a withdrawal has been released as approved, you can expect the money to reach you within 3 to 5 business days, again depending on what method you use. The minimum you can withdraw from your PlayFrank account is $20 whereas the weekly maximum is set at $10,000.

Cumulative monthly withdrawals are restricted to $25,000 but these limitations do not apply to players who hit a progressive jackpot. PlayFrank accepts payments conducted in any of the following currencies – USD, CAD, GBP, EUR, AUD, NOK, and SEK.

PlayFrank Casino has not yet released a native app mobile players can download but this is hardly a problem for smartphone and tablet users. The casino’s website has been fully optimized for play on all screen sizes and devices. It works without a hitch on phones running on iOS and Android.

This is a smart approach for a number of reasons. For one, players can access the gaming library from any device they choose as long as it is not ancient and has a reliable connection to the internet. Also, many people prefer browser-based over downloadable mobile apps because this helps them save storage space. This is especially important for avid gambling fans who have registered at several different mobile casinos.

The in-browser mobile app of PlayFrank offers no shortage of games – players have a massive choice from around 1,200 options. Everything is neatly organized into categories, which helps you navigate through this huge mobile collection.

The mobile version of the website features the same filters as the desktop version. This is to say you can browse through the games of specific software providers or organize the titles on the basis of themes and features. Ordering the mobile catalog alphabetically, by release date, and popularity is yet another alternative.

Mobile players get to see PlayFrank’s top picks from each gaming category. The main menu takes them to important sections of the website, including the live chat, the terms and conditions page, the casino lobby, and the daily challenges page.

The intuitive design of the in-browser app enables you to change games with great ease. Loading times are quite fast for most of the games, but it all depends on your wireless connection. If your mobile internet is not stable enough, you may experience lags with the live games or screen freezes with some of the more graphically advanced slots like Yggdrasil’s Ozwin’s Jackpots, Vikings Go Berserk, and Pumpkin Smash, for example.

We are glad to report that PlayFrank is one of those gambling operators that fully disclose the information about their licensing, bonus terms and conditions, and ownership. It is all there, featured on the casino’s website. These high levels of transparency only work to the gaming provider’s advantage.

The online casino is owned and managed by EveryMatrix Limited, a well-known company in the online gambling world, with registered offices in Malta. Respectively, the casino has obtained the seal of approval of its local regulator, the Malta Gaming Authority. Brits are also welcome to join the website since another license has been granted by the reputable UK Gambling Commission.

The casino prohibits real-money play from a variety of jurisdictions including the USA, Bulgaria, Australia, Denmark, France, Poland, Turkey, Ukraine, Russia, and the Netherlands.

We had the opportunity to get in touch with PlayFrank’s support team on several occasions, particularly when we needed assistance and information about the available banking methods. The support agents indeed provide expedited replies to players’ inquiries, especially when one is using the live chat facility.

Interaction with the agents is quite hassle-free. You generally get a response within less than a minute. Other reasons why the support service appealed to us were the professionalism and friendliness of the support agents. They were ready and willing to provide answers to all follow-up queries we had.

Moreover, the casino offers support in several other languages apart from English, including Norwegian, German, and Finnish. Your other option would be to send them an email at support@playfrank.com.