|Live chat, email (email@example.com), and toll-free telephone numbers (0800 905 187 for France, 1 866 311 6263 for the USA, and 800 788 535 for Italy)
|1st Deposit Bonus
|150% match bonus up to $150 and 50 free spins
|2nd Deposit Bonus
|100% match bonus up to $150 and 50 free spins
|3rd Deposit Bonus
|200% match bonus up to $200 and 75 free spins
|1. Bonuses granted with a minimum deposit of $25.
2. Wagering of 30x the bonus and deposit amount is required.
3. The free spins can be used only on select RealTime Gaming slots.
4. Game weightings and terms & conditions apply.
|In-browser app for iOS and Android; a dedicated app for Android.
|2 to 5 days processing timeframes
|$65 to $10,000 via wire transfers
|Visa, Mastercard, American Express, Bitcoin
|Checks, wire transfers, Bitcoin
|6 games linked to a wide-area progressive network
Diamond Reels was founded in 2015 by a company with over ten years of experience on the online gambling scene. The casino offers the full suite of RealTime Gaming titles, giving players a choice from downloadable software and instant play. The website is licensed by the government of Curacao and accepts registrations from a good deal of otherwise restricted jurisdictions including the United States.
Members of the Diamond Reels community can pick from a selection that spans over 200 instant-play games. Most of these are slots but there are enough options to satiate the appetites of video poker and table games fans as well. No live-dealer product is currently available for in-browser play.
The instant-play selection is optimized for play in the browsers of iOS and Android devices but there is also an Android app you can download for free from the website. The operator accepts payments conducted with the cryptocurrency Bitcoin, although traditional banking methods like checks, wire transfers, and cards are also supported.
Existing customers are presented with a host of ongoing promotional incentives, with exclusive bonuses every single day of the week. Players who install Diamond Reels’ downloadable software are also granted access to a plethora of daily, weekly, and monthly slot tournaments with guaranteed prize pools. There is a dedicated VIP Lounge designed to enhance players’ experience and boost their bankrolls. Support is available 24/7 via live chat, telephone, and email.
Promotions and Bonuses
To greet new customers and thank them for registering at the casino, Diamond Reels offers them match bonuses plus free spins on their first three deposits. The overall free perks newcomers can earn amount to $500 in free credits and 175 bonus spins for select slots. Below is a rundown of the welcome package:
- 150% bonus up to $150 and 50 free spins on first deposits
- 100% bonus up to $150 and 50 more free spins on second deposits
- 200% bonus up to $200 and 75 free spins on third deposits
You can opt in for these offers in the cashier before you make your first deposit. The promo codes are DR150 for the first offer, DR100 for the second bonus, and DR200 for the third one. Players who process their first deposits via the Bitcoin cryptocurrency or with instant gift cards are in for an additional 25% bonus boost.
Eligible customers must wager their bonuses and deposits 30x before they can submit a cashout request. To compensate for the slightly higher playthrough requirements, Diamond Reels allows players to cash out the bonus value.
The free spins are intended for select games from Diamond Reels’ RealTime Gaming collection. The 50 free spins issued upon first deposits can be used on Nova 7s whereas those on second and third deposits are intended for Witch’s Brew and Cash Bandits 2, respectively.
The minimum you should load into your Diamond Reels account to become eligible is $25. There are no restrictions on the maximum you can cash out with the deposit match bonuses. Wagering contribution varies between games, with slots boasting the highest contribution of 100%. Scratchcards contribute 25% whereas keno games have a contribution of 10% only. All other games, including those with progressive jackpots, are excluded from the wagering requirements.
The casino does not restrict itself to this standard welcome package only. There are lots of perks for returning customers who get to pick and choose from various limited-time daily offers. These normally come in the form of reload deposit bonuses and exclusive free spins although Diamond Reels also offers a nice cashback.
Existing account holders who have played through the week and have ended up losing their deposits are entitled to weekly cashbacks of up to 20%. The coupons for these cashbacks are generated each Monday. Note that you are not eligible for these rebates if you have another active bonus in your account.
The cashbacks have a weekly cap of $5,000 per player. The coupons remain valid for a period of 56 days after which time, they are forfeited from customers’ accounts. The exact amount you get depends on your tier in the casino’s loyalty scheme.
Players at the lowest tier are allowed to cash out no more than $100 from their rebates. These cashbacks are subject to 20x wagering, so keep this in mind before your request a withdrawal. We consider some of the promotional policies of Diamond Reels a bit restrictive. For example, the value of the cashbacks for Diamond-tier players is still restricted to $100 if they have not lost their deposits playing mainly the slots.
We already dropped a couple of hints about the casino’s loyalty program but here are a few more details. This program consists of four tiers – Club, Silver, Gold, and Diamond. These are listed in ascending order which means you automatically start as a Club member upon registration and proceed to level up through real-money play until you finally arrive at the highest Diamond tier.
Players can keep track of their loyalty progress by logging into their accounts and clicking on Comp Points in the lobby’s menu. The accumulated comp points can be converted into free credits to play with, at the rate of 1,000 points for $1 or the equivalent in the other supported currencies.
You will be unable to redeem anything prior to reaching the required minimum of 1,000 points. The points expire when left unused for a period exceeding 90 days and are deducted from players’ accounts. Players based in China, Japan, Chile, and Turkey are not eligible for bonus redemption at Diamond Reels.
We already explained in our overview that Diamond Reels is friendly to gambling buffs based in the United States and like many other US-friendly casinos, it uses software exclusive to RealTime Gaming. No other software suppliers are present in this gaming library which explains the smaller number of available titles you can find here.
The casino provides its desktop players with two options. Customers who intend to access Diamond Reels primarily on their desktop computers or laptops have the opportunity to install the dedicated software. Bear in mind this is compatible with computers operating on Microsoft Windows only.
Certain technical requirements should also be met. The software is designed for computers with at least 16 MB of RAM running on Windows XP and Windows 7, although older versions of the operating system are also supported (provided that anyone still uses Windows 95/98 in our life and times).
Installing a dedicated software to access your favorite casino may seem like a remnant of the past but it comes with some added benefits – improved loading times and access to the full suite of the Diamond Reels games which spans more than 320 distinct titles.
Players who use Mac or Linux desktop computers are presented with a slightly more limited choice of 200 or so games. These are available for instant play directly in your browser. Furthermore, the casino is also compatible with mobile devices via an intuitive downloadable app.
This is the standard RealTime Gaming lobby, so do not expect anything out of the ordinary if you are accustomed to playing at casinos powered by this supplier. The games are structured into several distinct categories, namely slots, progressives, table games, video poker, and specialties. Individual categories are reserved for your favorite picks as well as for the newest additions to the gaming library.
Diamond Reels is short of payment options, which is a common occurrence at many other US-facing gambling sites. Players are presented with several alternatives where deposits are concerned. It is possible to transfer money to your Diamond Reels balance via credit and instant gift cards by Visa, American Express, and Mastercards. The only other deposit option we came across was the cryptocurrency Bitcoin.
Customers hailing from the United States may end up having their credit card payments rejected due to local regulations. When this happens, they are recommended to get in touch with a customer support host who will help them complete their payment successfully.
The deposit minimum is set at $25 for all supported methods. The ceiling on deposits is $2,500 for card payments and $5,000 per transfer for Bitcoin. The funds are instantly credited to your balance without extra charges on behalf of the casino.
The withdrawal methods you can use to cash out the winnings from your Diamond Reels account include checks, wire transfers, and the Bitcoin cryptocurrency. Note that if you have deposited with the cryptocurrency, the withdrawal of your winnings will be automatically returned via Bitcoin.
The minimum players can cash out when requesting a withdrawal with a wire/bank transfer is $65 whereas the maximum should not exceed $10,000 per transaction. Here is a little piece of advice, though. Make sure you wait until you have won at least $500 before you request a withdrawal via wire transfers or checks. This will help you avoid the extra fee.
Diamond Reels’ terms and conditions page informs us withdrawals are processed in 2 to 5 business days, which is a bit higher than the standard waiting time in our opinion. You can reverse the withdrawal while it is still in a pending state.
There is bad news to report when it comes to costs, though. Checks and wire withdrawals are charged with an extra processing fee of $35 if the requested sum is below $500. This is automatically deducted from the withdrawal amount.
Additionally, there is a risk of you incurring some fees for currency conversion because the casino works with EUR and USD only. Be sure to access and deposit into your Diamond Reels account every once in a while because this operator also has a dormancy clause in its terms and conditions. Customers who fail to log in and play for over 180 days will have their dormant accounts terminated. Meanwhile, Diamond Reels will forfeit their available balance.
The gambling operator has optimized its casino for play on most smartphones and tablets using the iOS and the Android operating systems. All it takes is loading the casino in your smartphone’s browser and there you have it, a choice from more than 100 mobile games for instant play.
There is also a native application for Android you can download straight from the casino’s website. Just make certain you enable the installation of apps from unknown sources from your smartphone’s settings.
The mobile version of the casino is available in two languages, English and French. The app uses the trademark Diamond Reels black and dark blue color scheme. Similarly to other RealTime Gaming-powered mobile casinos, this one also has a circular-shaped interface with enlarged round buttons that enable you to access the desired section with a quick tap on your touchscreen.
After you log in on mobile, the circular interface shows you the main categories in the lobby (Slots, Table Games, and More Games) alongside your favorite picks and the games you have last played. There is also a large deposit button that takes you straight to the cashier.
The main menu gives you access to all aspects of managing your Diamond Reels account. Here you can redeem bonus coupons, browse through the current promotions, track your comp points, view your messages, send withdrawal requests, and read the legal notices.
Smartphone users can also use the search box to find their preferred games in the lobby. The vast majority of the mobile suite is available for demo and real-money play. The info icon next to each game provides you with basic information concerning the rules of play, the slots’ themes, their special symbols, and their volatility.
Most of the games are optimized for play in landscape mode. Some of the most iconic RealTime Gaming slots have made it to the mobile version of Diamond Reels including Achilles, Aladdin’s Wishes, the Progressive Aztec’s Millions, Bubble Bubble, Asgard, Cash Bandits, Kung Fu Rooster, and Paydirt. Mobile players can also make a pick from 4 table games, about a dozen video poker varieties, and several casino specialties, including keno and scratchcards.
The full library of Diamond Reels features over 320 RealTime Gaming titles, available through the downloadable Windows software. Players who access the casino in their browsers are facing a bit more limited choice from 200 games. That being said, the casino is continually expanding its portfolio, adding new RealTime Gaming titles as soon as they are released.
The larger portion of the library consists of slots but there are options for table game buffs as well, including blackjack, craps, roulette, and baccarat. Video poker and several progressive jackpots are also available but the casino has yet to add live-streamed table games to its catalog.
The slot category offers the most diversity here, with Diamond Reels players having a choice from 119 slots available for instant play. Similarly to most other RealTime Gaming-powered gambling sites, Diamond Reels features several games that play over 6 six reels, including Lucky 6, Super 6, Ritchie Valens La Bamba, and The Big Bopper. The last two are branded slots inspired by musicians Jiles Perry Richardson and Richard Valenzuela, who met their untimely demise in a tragic plane crash in 1959.
Players who are more attracted to classic slots have a choice from several 3-reel games like The Three Stooges (also branded), Scuba Fishing, Santastic!, 7s and Stripes, Jumping Beans, and Double Ya Luck.
The rest of the collection consists of standard video slots that play over 5 reels. Many of these games are linked to a local network, rewarding players with random jackpots. These can hit at the conclusion of any given spin regardless of the size of the triggering stake.
Some of the random jackpots are multi-tiered giving you the chance to score one of several prizes. The most appealing slots of this type are Count Spectacular, Achilles, Cleopatra’s Gold, Eagle Shadow Fist, Crystal Waters, Fantasy Mission Force, Fire Dragon, T-Rex, Ghost Ship, Mermaid Queen, Ocean Oddities, and Paydirt.
Other mention-worthy games from the slot selection include Enchanted Garden, Bubble Bubble, Stardust, Witch’s Brew, Asgard, Ancient Gods, and Eternal Love. The latter is pretty much the equivalent of Microgaming’s Immortal Romance. Do try it if you dig vampire love stories the likes of Twilight.
Diamond Reels is home to the standard collection of RealTime Gaming table games. Blackjack mavens can pick and choose from 8 variants of their favorite game, including Perfect Pairs, European Blackjack, Pontoon, Super 21, Match Play 21, Face Up 21, Suit ’em Up, and Classic Blackjack. The table limits for these games range from $1 to $100 which renders them suitable for casual players on a budget.
Fans of games of chance have a choice from European Roulette (with bets of $1 to $250) and Craps ($1 to $1,000). If you prefer, you can also try to beat the virtual dealer in a game of casino poker like Vegas Three Card Rummy, Tri Card Poker, or Pai Gow Poker. There are three progressive poker variants but we shall cover them in further detail in the next section. Baccarat is available in one solitary variation that allows for wagers between $1 and $250.
Progressive Jackpot Games
Diamond Reels gives players with funded accounts the chance to win 6 progressive jackpots. Only the pot of the Aztec’s Millions slot has reached the seven-figure mark, though. The other progressives offer six-figure amounts. The jackpot in this slot drops when five Aztec’s Millions symbols appear on a payline.
The other two slots with progressive jackpots are Megasaur and Spirit of the Inca. The former gives you the opportunity to play for three prizes, the Minor, Major, and Mega jackpots. These are not symbol-driven but randomly activated. The jackpot in Spirit of the Inca has a boiling point and drops when a given player reaches it.
Fans of table games can also win themselves a huge prize in one of three progressive poker variations, Let’em Ride, Caribbean Stud Poker, and Caribbean Hold’em Poker. To qualify for the entire progressive jackpot, players are required to post a small side bet of $1.
You can win a chunk of the pot or the entire prize, depending on the ranking of your hand. Progressive payouts are awarded only for flushes, full house, quads, straight flushes, and, of course, royal flushes (100% of the jackpot).
There are 56 variants in Diamond Reels’ video poker collection, allowing you play to 1, 3, 10 or 52 hands at a time. All of these are equipped with the double-up functionality and support bets of up to five credits per activated hand. Credit denominations range from as little as $0.01 to $1.
The casino features classic video poker games like Jacks or Better (with reduced 8/5 payouts for a full house and a flush), Deuces Wild, Aces & Eights, All American Poker, Bonus Deuces Wild, Double Bonus Poker, Bonus Poker, Bonus Poker Deluxe, Double Jackpot Poker, Double Double Jackpot Poker, Loose Deuces, Sevens Wild, and Joker Poker.
Licensing and Regulations
The website of Diamond Reels offers no licensing or ownership information but after some digging, we established the casino has received the stamp of approval of the government of Curacao. It is part of the same affiliate group as several other US-facing gambling sites including Lion Slots, OG Palace, and Platinum Reels.
The casino uses 128-bit SSL encryption to encode players’ information, making it undecipherable to fraudsters and identity thieves. Responsible gambling is encouraged, with players having the option to self-exclude for a minimum period of 6 months, reduce their deposit limits for the week, day, and month, or make a brief 7-day hiatus.
The casino claims to have its gaming collection audited for randomness but does not publish the results of these audits on its website. The website is open to players from most countries worldwide, with several exceptions only, including the UK, Denmark, Japan, Finland, Curacao, Chile, Turkey, the Netherlands, South Africa, the Philippines, and Mexico. Play from the US is allowed as long as the registrants are not based in the states of New Jersey, Kentucky, and Nevada.
There are several ways for Diamond Reel players to receive information and assistance from the casino’s support hosts. The easiest way would be to open the live chat which is always one-click away thanks to the button pinned on the left side of the screen.
The live chat hosts provided quick response when we sought their help and are available throughout the clock. The chat service is supported both in English and French. Players can contact the hosts via live chat even if they have not yet opened accounts on the website.
There are also several telephone lines players can use to get in touch with the casino’s support staff. You can find these listed in the table at the very beginning of the review. There are no tolls for using any of the numbers listed above. Emailing the hosts at firstname.lastname@example.org is also a viable option.
Diamond Reels is one of those gambling operators that deliver in some aspects but bear improvement in others. The main attraction here obviously stems from the fact the casino welcomes players from almost all countries worldwide, including the USA.
It is also great the operator accepts payments with the Bitcoin cryptocurrency but adding more banking options and reducing the processing fees for some withdrawal methods would be a very good idea. The selection of games is nice although there are certainly websites that offer a more impressive diversity.
We have noticed some players complaining about lags during instant play. If you are looking for smoother performance, we would recommend you to try installing the downloadable client. The additional benefit of using the software is that it gives you access to the full set of Diamond Reels games.