PlayFrank Casino Review

PlayFrank stands out from the competition with an innovative loyalty program, daily challenges that earn players surprising rewards, and limited-time free-spin offers. The terms of the bonuses are pretty standard but, more importantly, they are worded comprehensibly, sparing players the effort of deciphering them.

Newcomers can start their gaming adventure at PlayFrank with a fantastic welcome package that consists of $300 in match bonuses on their first three deposits plus 200 free spins on select video slots. Here is a rundown of the rewards you are entitled to as a new depositing member:

• A 100% first-deposit bonus up to $100 and 50 free spins on NetEnt’s Starburst (or Play’n GO’s Grim Muerto for Canadian customers)
• A 50% second-deposit bonus up to $200 and 50 free spins, again on Starburst or Grim Muerto
• A third-deposit bonus of 100 free spins on Starburst or Grim Muerto

To be honest, we were a bit disappointed that the free spins can be used only on Starburst. This NetEnt slot may have acquired the status of a classic in the reel-spinning world, but it comes with relatively high volatility, so you can hardly expect to generate any decent winnings within 50 spins.

Each of these bonuses is granted to eligible players who deposit a minimum of $20 into their new accounts. Neteller and Skrill deposits are not eligible for any PlayFrank bonuses, so keep this in mind.

The deposit-match bonuses have standard wagering requirements of 35x the bonus amount, whereas the playthrough for the free spins is set at 40x the winnings. Low-risk betting is not allowed during the wagering of the bonuses.

The deposit-match bonuses expire seven days after the casino credits them to your balance. If you fail to meet your wagering within this period, the free credits will be voided and removed from your account.

The maximum bet with an active bonus at PlayFrank is $5. We suggest you refrain from exceeding this limit because the casino might accuse you of bonus abuse and forfeit your free credits.

The free spins are available for a period of three days. Video slots contribute 100% toward the completion of your wagering, while the games under the “Classic Slots” tab contribute only 50%. Table and live-dealer games, along with video poker, are altogether excluded from bonus wagering. The same goes for all titles provided by Booming Games and Betsoft.

PlayFrank does not award any deposit bonuses or free spins to players from specific countries such as the Philippines, Bangladesh, Moldova, Kazakhstan, Nigeria, Malaysia, Vietnam, and Russia.

Returning players can make their PlayFrank experience more rewarding by participating in the challenges the operator hosts on a daily basis. The daily challenges are game-specific and require you to accomplish objectives like wagering a certain amount of money, unlocking a specific number of bonus rounds, or hitting a given number of big wins.

Those who complete their challenges are customarily rewarded with free spins. Keep in mind these are also subject to wagering and bonus terms. As a general rule, winnings generated from any free spins must be played through 40x before the player can request a withdrawal.

PlayFrank’s rewards program also deserves a special mention. The casino has a unique “Tracks” system, with each track comprising a combination of loyalty levels that offer rewards tailored to players’ individual preferences.

All customers start their experience in the Base Track, which covers more basic rewards. Those who manage to unlock the Spins Track enjoy various perks related to free spins. The Bonus Track provides the most loyal members with access to a collection of higher-value deposit offers and improved daily-challenge bonuses.

The great thing about PlayFrank is that the operator does not restrict itself to a single software supplier. Instead, the casino uses a multiple-software platform with games from more than 25 providers, which naturally makes for a greater choice of themes, betting limits, and features.

Some of the available games are courtesy of top-tier suppliers like Microgaming, iSoftBet, Yggdrasil, NetEnt, IGT, Play’n GO, WMS, Quickspin, and Betsoft. Smaller studios like Wazdan, 1×2 Gaming, Spinomenal, Red Rake, Playson, Pariplay, Endorphina, Booming Games, and Habanero have also contributed some of their finest creations.

This results in a versatile, yet balanced, gaming library of slots and table games few other online casinos can match. The live-dealer section takes you straight to the professional studios of Evolution Gaming and Ezugi.

This is a flash-based casino, so downloading additional software is not necessary. All you have to do is load the website in your browser, pick a game, and play. Unregistered users can try most of the available titles in practice mode before they deposit for the first time.

The casino boasts a unique, well-structured lobby design. As soon as you open the website, you are greeted by an endearing one-eyed creature that partially resembles the minions from Despicable Me.

The lobby allows for hassle-free navigation, with an enormous gaming library sliced into different sections, including Slots, Classic Slots, Live Casino, Table Games, and Jackpots.

The available games can be ordered alphabetically, by release date, or by popularity, but you can also filter the portfolio by software supplier, theme, and volatility, with a choice of low, medium, or high variance.

As it turns out, banking at PlayFrank is a bit of a mess since there is no dedicated banking page where prospective customers can check the supported payment methods. Limited information on deposits and withdrawals is available on the casino’s FAQ page. Practically the only way for a player to figure out what payment solutions they can use is by signing up for an account and opening the cashier from the dashboard.

After contacting the customer support team, we established that the accepted payment methods are country-specific; that is, they vary greatly depending on where you are registering from. The same applies to any fees you might incur, as they, too, depend on the location from which you are making the payment.

After some digging, we found that PlayFrank customers can fund their accounts via widespread banking methods like Visa, Skrill, Neteller, Maestro, Mastercard, Trustly, ecoPayz, Paysafecard, and Zimpler. Bank transfers are also supported.

The minimum you can top up your account with is $20 or the equivalent in another supported currency. The maximum you can load into your PlayFrank account with a single transfer is $10,000 or the currency equivalent. Deposits with most supported methods take place in real time, allowing you to start playing for real money almost immediately after registration.

Just a reminder, some deposit options like Neteller and Skrill are excluded from bonus redemption. If you want to claim bonuses, you will need to use another accepted payment solution.

Most deposit options, including bank transfers, ecoPayz, Neteller, Skrill, Visa, Maestro, and Mastercard, can also be used to cash out your PlayFrank winnings. The casino claims it does not charge fees on withdrawals. However, players from certain locations may incur additional charges from their bank or payment service provider.

Customers can cancel a withdrawal as long as their request is still pending. The casino’s financial department takes up to 24 hours to assess your payment and release the funds. Once a withdrawal is approved, you can expect the money to reach you within three to five business days, again depending on the method you use. The minimum you can withdraw from your PlayFrank account is $20, whereas the weekly maximum is set at $10,000.

Cumulative monthly withdrawals are limited to $25,000, but these restrictions do not apply to players who hit a progressive jackpot. PlayFrank accepts payments in the following currencies: USD, CAD, GBP, EUR, AUD, NOK, and SEK.

PlayFrank Casino has not yet released a native app for mobile players to download, but this is hardly a problem for smartphone and tablet users. The casino’s website has been fully optimized for play on all screen sizes and devices. It works without a hitch on phones running iOS or Android.

This is a smart approach for several reasons. For one, players can access the gaming library from any device they choose as long as it is not outdated and has a reliable internet connection. Also, many people prefer browser-based to downloadable mobile apps because this helps them save storage space. This is especially important for avid gambling fans who have registered at several different mobile casinos.

The in-browser mobile app of PlayFrank offers no shortage of games, giving players a choice of around 1,200 titles. Everything is neatly organized into categories, which helps you navigate this huge mobile collection.

The mobile version of the website features the same filters as the desktop version. You can browse the games of specific software providers or sort the titles by themes and features. Ordering the mobile catalog alphabetically, by release date, or by popularity is also possible.

Mobile players get to see PlayFrank’s top picks from each gaming category. The main menu directs them to important sections of the website, including live chat, the terms and conditions page, the casino lobby, and the daily challenges page.

The intuitive design of the in-browser app enables you to change games with ease. Loading times are quite fast for most games, but it all depends on your wireless connection. If your mobile internet is not stable enough, you may experience lags with the live games or screen freezes with some of the more graphically advanced slots like Yggdrasil’s Ozwin’s Jackpots, Vikings Go Berserk, and Pumpkin Smash.

We are glad to report that PlayFrank is one of those gambling operators that fully discloses the information about its licensing, bonus terms and conditions, and ownership. It is all there, featured on the casino’s website. These high levels of transparency work to the gaming provider’s advantage.

The online casino is owned and managed by EveryMatrix Limited, a well-known company in the online gambling world, with registered offices in Malta. Accordingly, the casino has obtained the seal of approval from its local regulator, the Malta Gaming Authority. British players are also welcome to join the website since another license has been granted by the reputable UK Gambling Commission.

The casino prohibits real-money play from a variety of jurisdictions, including the USA, Bulgaria, Australia, Denmark, France, Poland, Turkey, Ukraine, Russia, and the Netherlands.

We contacted PlayFrank’s support team on several occasions, particularly when we needed assistance and information about the available banking methods. The support agents provide expedited replies to players’ inquiries, especially when one uses the live chat facility.

Interaction with the agents is hassle-free. You generally receive a response in less than a minute. Other reasons the support service appealed to us were the professionalism and friendliness of the agents. They were ready and willing to provide answers to all follow-up queries we had.

Moreover, the casino offers support in several languages apart from English, including Norwegian, German, and Finnish. Your other option is to send an email to support@playfrank.com.