Heavy Chips Casino Review

New players are granted the opportunity to try Heavy Chips at no cost by opting in for a $3 bonus after registration. There is no need to make a deposit at this stage. The only requirement is for you to enter the valid promo code HEAVY in the field that reads “Coupon Code” during registration. After a successful sign-up, the casino immediately adds $3 or the currency equivalent to your bonus balance.

The free credits can be used only on select slot titles from Heavy Chips’ gaming library. If you are playing on the desktop version of the casino, you can spend your free $3 on the slots provided by the suppliers 1×2 Gaming, Endorphina, BetConstruct, NextGen, iSoftBet, Elk Studios, Habanero, and Pragmatic Play.

The qualifying games are easy to spot because they have a “bonus” icon attached to their thumbnails. Some of them include Cherry Trio, Cherry Blast, Hong Kong Towers, Safari, Voodoo, Slot Wheels, 7 Monkeys, The Fortune Pig, Rise of Egypt, and Fortune Diamond.

The free bonus must be wagered 99x before you can request a withdrawal. Your bets should not exceed $5 per spin. Withdrawable winnings with this offer are limited to $50. The bonus expires 24 hours after activation so be sure to cover your wagering within this timeframe. Only customers from Austria, Australia, Germany, Norway, Ireland, Canada, Denmark, and Finland can claim the free sign-up bonus.

New players who deposit for the first time at Heavy Chips are eligible for a 200% welcome bonus of up to $400 plus 100 real-money spins for Wild Diamond 7x. You need to fund your new account with at least $25 to qualify for participation. The free spins have no wagering requirements attached to them.

The exact number of spins you get depends on the deposit amount. Those who deposit the minimum of $25 receive 10 spins. Deposits of $50 or more earn players 30 spins. You get the maximum of 100 spins by loading $150 or more into your account.

The eligible games are again marked by a “bonus” banner but some of them may be unavailable in your region due to country regulations. For instance, players from Australia will not be able to bet on the games provided by Endorphina while NetEnt’s titles are off-limits to customers from Canada.

The wagering for the welcome offer is 35x the deposit plus the bonus amount and needs to be cleared within 7 days before the bonus expires. The winnings from deposit-related bonuses like this are limited to 10x the deposited amount.

Android users who sign up via Heavy Chips’ Android app are treated to an exclusive 300% welcome bonus on their first deposits. They need to deposit $20 to receive $60 in free funds. This offer has the same conditions as those of the other welcome bonus. This means you need to comply with wagering of 35x within 7 days after activating the Android bonus.

Returning players are eligible for 25% weekend cashbacks. If you lose your entire deposit on a Saturday, you get a rebate on Sunday. If you lose on Sundays, the casino credits you with the cashback on Mondays.

The exact amount you get is calculated on the basis of the overall real-money sum you have busted during the full promotional day. The live dealer games are excluded from this promotion. The cool thing about these cashbacks is that they are free of wagering requirements. The casino credits your cashback to your real-money balance for you to withdraw immediately.

Mondays are reserved for free spins. Players who have deposited at least once during the previous week are eligible and receive notifications via email. These are surprise bonus spins – the exact number of free rounds you get is tailored on the basis of your weekly activity.

You do not qualify when you have another active bonus in your account. The maximum winnings from these weekly free spins are restricted to $50 or the currency equivalent (500SEK/NOK/DKK). You are paid in actual cash without having to meet any wagering requirements. These free spins offers are not available to players based in countries like Saudi Arabia, Belgium, Israel, and Iran.

Last but not least, there is a VIP program with four tiers – Bronze, Silver, Gold, and Diamond. You become a member as soon as you sign up and need to wager some real money to receive comp points.

The redemption rates depend on the games you play. We suggest you go for the slots, the arcades, and the virtual sports because they earn you 1 point per every $20 you stake. In contrast, video poker earns players 1 point per every $150 staked. Table games like roulette generate 1 point for every batch of $50 you risk.

Heavy Chips does not credit players with comp points for what it deems “low-risk” wagers like the outside bets on odd/even, high/low, and red/black in roulette. We find this a bit weird and unfair, to be honest. The casino already has an edge over players on all types of roulette bets so it is not particularly fair for Heavy Chips to dictate what outcomes you can or cannot risk your money on to earn points.

But back on topic. Membership in this VIP program comes with a number of perks. These are tier-specific and include faster payouts, invitations to various events, special cash bonuses, free withdrawals, exclusive access to different competitions, and dedicated VIP managers.

As we explained earlier, Heavy Chips works in partnership with several renowned suppliers in order to bring you more versatile gaming experience. Some of the hottest titles here are supplied by no other than Microgaming, a company with impressive experience in the online gambling industry that spans over 25 years.

Other notable suppliers that have contributed to the Heavy Chips collection include iSoftBet, Pragmatic Play, NetEnt, Playson, Habanero, MrSlotty, Endorphina, Booming Games, NextGen, Elk Studios, and BetConstruct. The games of some suppliers may be unavailable where you live due to regulatory and licensing restrictions.

Heavy Chips also operates a live casino with tables serviced by the dealers of Evolution Gaming. The live lobby is accessible after registration but you need a real-money deposit to play at these tables. This is not the case with the other available games that operate on Random Number Generators. You can play these with real money or with demo credits.

The games are available in flash format. You can open them directly in your browser without installing anything. There is no downloadable software to our knowledge. Heavy Chips is also accessible in the browsers of mobile devices. Downloading the dedicated Android app is an option as well.

The casino’s layout is not as elegant as what we have seen at some of the other gambling sites but at least, the interface is intuitive enough to allow for fast and hassle-free navigation. There are different categories of games alongside a search tool that helps you find specific titles.

Players at Heavy Chips Casino are presented with a decent choice of safe deposit solutions. The casino’s website features a very neat chart with all the available methods, their processing timeframes, the associated fees, if any, and the supported currencies for each solution. You can find it under the Payment Options tab in the casino’s lobby.

The minimum deposit amount stands at $10 or the equivalent in the other accepted currencies. Heavy Chips accounts can be funded with ecoPayz, Visa, Diners Club International, Mastercard, Skrill, Neteller, Paysafecard, Entercash, Multibanco, Zimpler, Giropay, Neosurf, and the Qiwi e-wallet.

Some of these are specific to certain countries only and may not be available in your region. For instance, Qiwi is a viable option for Russian players whereas Multibanco can be used by customers based in Portugal. Deposits are instant and are not charged extra by the casino.

You need to wager your deposit at least once before you can send a withdrawal request. For example, if you have funded your account with $50, you should place bets to the value of $50 or more before you cash out.

The withdrawal options are quite limited, however. Heavy Chips customers can cash out from their accounts with Visa, Mastercard, Skrill, Neteller, ecoPayz, bank transfers, and Entercash. Further limitations may apply if you are based in specific regions. Canadian customers can cash out with ecoPayz only while the only option for Australians is Visa.

You need to have at least $25 in your real-money balance to request a withdrawal. There are no extra processing charges on behalf of Heavy Chips Casino for most of the methods but you may end up incurring additional fees if you request a bank transfer. SEPA banks charge an additional fee of €4 whereas international bank transfers are charged with $50 in processing fees.

Before you withdraw, you need to validate your Heavy Chips account by sending copies of some documents for verification. Processing timeframes vary between different withdrawal methods.

E-wallet withdrawals are instant after the casino has approved your request. Those who cash out via bank transfers will have to wait anywhere between 3 and 10 working days depending on which bank they hold an account with.

The maximum withdrawal should not exceed the amount of $10,000 within a period of 30 days. Weirdly enough, we came across one condition in the casino’s terms that threw us off. Heavy Chips apparently restricts the amount players can win per week to $10,000 so this is something to keep in mind. Other than that, players can register their accounts in any of the supported currencies – USD, EUR, AUD, CAD, NZD, DKK, SEK, and NOK.

Heavy Chips works without a hitch on smartphones and tablets. You can load the casino’s website straight in your mobile browser. It works on all types of browsers including Safari, Firefox, Chrome, Explorer, and Opera.

The in-browser app is quite appealing in terms of design and interface. The homepage advertises the hottest promotions players can claim on the go. You get to see all the gaming categories after you swipe down.

The main menu button in the upper left corner of the touchscreen leads you to all the important sections of the in-browser app, such as the promotions page, the bonus terms, the $1,000 slot race you can join for a slice of the prize pool, and the help section.

Support is also available on the go. You can get in touch with an agent by tapping the dedicated icon in the lower left corner. It is visible at all times regardless of which section of the site you are in. The bonuses for mobile users coincide with those available to desktop players.

You can log in with the same credentials as those you have registered on desktop. After you access your account on a smartphone, several other useful buttons will appear above the promotional banners.

One button displays your current available balance at all times and leads you to the mobile cashier should you need to reload your account. Another button is pinned next to it to give you quick access to the homepage. And finally, you have a button which shows you various account details and helps track your progress in the VIP program.

The mobile version of the casino supports both real-money and demo play. The available games are fully optimized for mobile and boast quick loading times on the go. Some of the games can be played in both landscape and portrait mode while others prompt you to flip your device sideways. It all depends on the software supplier.

We were amazed at the size of Heavy Chips’ mobile library. There are plenty of options you can choose from and we do not mean only slots. The categories with table games and video poker variants are quite extensive as well, with some of the most appealing titles being Microgaming’s Jacks or Better, American Roulette from the Gold Series, Atlantic City Blackjack, European Roulette, Joker Poker, and Caribbean Stud.

We recommend mobile slot players to try Wolf Gold, Bar Bar Black Sheep, Super Dragons Fire, 7 Monkeys, Agent Jane Blonde Returns, and The Nutcracker. There is also a dedicated downloadable app for Android. You can install it if you want access to the full mobile suite of around 1,000 games. According to the casino, a native iOS is also on its way.

Players at Heavy Chips are spoilt for choice as they are facing an enormous library that spans nearly 1,000 games. It goes without saying most of these belong to the category of slots but there are also plenty of options to satiate the appetites of video poker buffs and fans of table games.

Arcades are also available in abundance. The operator has teamed up with Evolution Gaming for its suite of live games, so you can expect flexible limits and a wide range of tables. Let’s take a closer look at this casino’s gaming selection.

Heavy Chips is one of the numerous casinos regulated and licensed under the jurisdiction of Curacao. The interesting thing, though, is that players from the US are not welcome here, which is not the case with most operators licensed in this jurisdiction.

Curacao is indeed not the most reputable authority when it comes to online casino licensure. Despite this, most customers of Heavy Chips appear to have enjoyed their stay there, reporting overall enjoyable experiences.

The casino is transparent about all aspects of its operations. You can check the license to see whether it is valid (it is) by clicking the icon with the Curacao coat of arms in the footer. The casino is operated by a Cyprus-based company called Highweb Services Limited.

Customers’ personal and banking details are safeguarded by a 256-bit SSL encryption. The entire portfolio is subject to fairness audits on behalf of the well-known testing agency iTech Labs. But not everyone has access to Heavy Chips’ massive gaming library. The casino does not support play from the USA, Belarus, France, Hungary, Latvia, Portugal, Lithuania, Singapore, the Netherlands, Curacao, St. Martin, the UK, Ukraine, and Turkey.

Heavy Chips Casino offers assistance via a dedicated live chat feature, which is available to both unregistered customers and account holders. You can access it by clicking or tapping the chat icon in the lower right corner of the screen.

The support representatives make a good impression with their highly professional approach, politeness, and competence. Not only that, but they boast very quick response times. Each time we contacted them, they responded within a few seconds.

There is one downside, though. The live chat facility is not staffed around the clock. The casino welcomes players from all around the globe and respectively, may not be able to offer them immediate live chat assistance if they are in a different time zone. The live chat facility is manned from 5:00 to 21:00 o’clock GMT. You can also send them an email at support@heavychips.com but do not expect an instant response.