Diamond Reels Casino Review

To greet new customers and thank them for registering at the casino, Diamond Reels offers match bonuses plus free spins on their first three deposits. The total free perks newcomers can earn amount to $500 in free credits and 175 bonus spins on select slots. Below is a rundown of the welcome package:

• 150% bonus up to $150 and 50 free spins on first deposits
• 100% bonus up to $150 and 50 more free spins on second deposits
• 200% bonus up to $200 and 75 free spins on third deposits

You can opt in for these offers at the cashier before you make your first deposit. The promo codes are DR150 for the first offer, DR100 for the second bonus, and DR200 for the third one. Players who process their first deposits via Bitcoin or with instant gift cards receive an additional 25% bonus boost.

Eligible customers must wager their bonus and deposit amounts 30x before they can submit a cash-out request. To compensate for the slightly higher playthrough requirements, Diamond Reels allows players to cash out the bonus amounts.

The free spins are intended for select games from Diamond Reels’ RealTime Gaming collection. The 50 free spins issued on first deposits can be used on Nova 7s, whereas those on second and third deposits are intended for Witch’s Brew and Cash Bandits 2, respectively.

The minimum you should load into your Diamond Reels account to become eligible is $25. There are no restrictions on the maximum you can cash out with the deposit-match bonuses. Wagering contribution varies between games, with slots boasting the highest contribution of 100%. Scratchcards contribute 25%, whereas keno games contribute only 10%. All other games, including those with progressive jackpots, are excluded from the wagering requirements.

The casino does not restrict itself to the standard welcome package. There are many perks for returning customers, who can pick and choose from various limited-time daily offers. These normally come in the form of reload bonuses and exclusive free spins, although Diamond Reels also offers generous cashback.

Existing account holders who have played through the week and ended up losing their deposits are entitled to weekly cashbacks of up to 20%. The coupons for these cashbacks are generated each Monday. Note that you are not eligible for these rebates if you have another active bonus in your account.

The cashbacks have a weekly cap of $5,000 per player. The coupons remain valid for 56 days, after which they are forfeited from customers’ accounts. The exact amount you receive depends on your tier in the casino’s loyalty scheme.

Players at the lowest tier are allowed to cash out no more than $100 from their rebates. These cashbacks are subject to 20x wagering, so keep this in mind before you request a withdrawal. We consider some of Diamond Reels’ promotional policies a bit restrictive. For example, the value of the cashbacks for Diamond-tier players is still restricted to $100 if they have not lost their deposits playing mainly slots.

We already dropped a couple of hints about the casino’s loyalty program, but here are a few more details. This program consists of four tiers – Club, Silver, Gold, and Diamond. These are listed in ascending order, which means you automatically start as a Club member upon registration and level up through real-money play until you finally arrive at the highest Diamond tier.

Players can keep track of their loyalty progress by logging into their accounts and clicking on Comp Points in the lobby menu. The accumulated comp points can be converted into free credits at the rate of 1,000 points for $1 or the equivalent in the other supported currencies.

You will be unable to redeem anything until you reach the required minimum of 1,000 points. The points expire when left unused for more than 90 days and are then deducted from players’ accounts. Players based in China, Japan, Chile, and Turkey are not eligible for bonus redemption at Diamond Reels.

We already explained in our overview that Diamond Reels is friendly to gambling buffs based in the United States and, like many other US-friendly casinos, it uses software exclusively from RealTime Gaming. No other software suppliers are present in this gaming library, which explains the smaller number of available titles.

The casino provides its desktop players with two options. Customers who intend to access Diamond Reels primarily on their desktop computers or laptops can install the dedicated software. Bear in mind this is compatible with computers operating on Microsoft Windows only.

Certain technical requirements should also be met. The software is designed for computers with at least 16 MB of RAM running on Windows XP or Windows 7, although older versions of the operating system are also supported (provided anyone still uses Windows 95/98 these days).

Installing dedicated software to access your favorite casino may seem like a remnant of the past, but it comes with added benefits, including improved loading times and access to the full suite of Diamond Reels games, which spans more than 320 distinct titles.

Players who use Mac or Linux desktop computers are presented with a slightly more limited choice of about 200 games. These are available for instant play directly in your browser. Furthermore, the casino is compatible with mobile devices via an intuitive downloadable app.

This is the standard RealTime Gaming lobby, so do not expect anything out of the ordinary if you are accustomed to playing at casinos powered by this supplier. The games are structured into several distinct categories, namely slots, progressives, table games, video poker, and specialties. Individual categories are reserved for your favorite picks as well as for the newest additions to the gaming library.

Diamond Reels offers a limited range of payment options, which is common at many other US-facing gambling sites. Players have several alternatives for deposits. You can transfer money to your Diamond Reels balance via credit and instant gift cards by Visa, American Express, and Mastercard. The only other deposit option we came across is the cryptocurrency Bitcoin.

Customers from the United States may have their credit card payments rejected due to local regulations. When this happens, they are advised to contact customer support, who will help them complete the payment successfully.

The minimum deposit is set at $25 for all supported methods. The ceiling on deposits is $2,500 for card payments and $5,000 per transfer for Bitcoin. Funds are instantly credited to your balance without extra charges from the casino.

The withdrawal methods you can use to cash out winnings from your Diamond Reels account include checks, wire transfers, and Bitcoin. Note that if you have deposited with the cryptocurrency, your withdrawal will automatically be returned via Bitcoin.

The minimum you can cash out when requesting a wire or bank transfer is $65, whereas the maximum should not exceed $10,000 per transaction. Here is a little piece of advice, though. Wait until you have won at least $500 before you request a withdrawal via wire transfers or checks. This will help you avoid the extra fee.

Diamond Reels’ terms and conditions page informs us that withdrawals are processed in 2 to 5 business days, which is longer than the standard waiting time in our opinion. You can reverse the withdrawal while it is still pending.

There is bad news regarding costs, though. Checks and wire withdrawals incur an extra processing fee of $35 if the requested sum is below $500. This amount is automatically deducted from the withdrawal.

Additionally, you may incur fees for currency conversion because the casino works with EUR and USD only. Be sure to access and deposit into your Diamond Reels account occasionally, because this operator also has a dormancy clause in its terms and conditions. Customers who fail to log in and play for over 180 days will have their accounts terminated. Meanwhile, Diamond Reels forfeits their available balance.

The gambling operator has optimized its casino for play on most smartphones and tablets using the iOS and Android operating systems. All it takes is loading the casino in your smartphone’s browser, and there you have it, a choice of more than 100 mobile games for instant play.

There is also a native application for Android you can download straight from the casino’s website. Just make certain you enable the installation of apps from unknown sources in your smartphone’s settings.

The mobile version of the casino is available in two languages, English and French. The app uses Diamond Reels’ trademark black and dark blue color scheme. Similar to other RealTime Gaming-powered mobile casinos, this one also has a circular interface with enlarged round buttons that enable you to access your desired section with a quick tap on the touchscreen.

After you log in on mobile, the circular interface shows you the main categories in the lobby (Slots, Table Games, and More Games) alongside your favorite picks and the games you have last played. There is also a large deposit button that takes you straight to the cashier.

The main menu gives you access to all aspects of managing your Diamond Reels account. Here you can redeem bonus coupons, browse the current promotions, track your comp points, view your messages, send withdrawal requests, and read the legal notices.

Smartphone users can also use the search box to find their preferred games in the lobby. The vast majority of the mobile suite is available for demo and real-money play. The info icon next to each game provides basic information on the rules of play, the slot themes, special symbols, and volatility.

Most of the games are optimized for play in landscape mode. Some of the most iconic RealTime Gaming slots have made it to the mobile version of Diamond Reels, including Achilles, Aladdin’s Wishes, the progressive Aztec’s Millions, Bubble Bubble, Asgard, Cash Bandits, Kung Fu Rooster, and Paydirt. Mobile players can also choose from four table games, about a dozen video poker varieties, and several casino specialties, including keno and scratchcards.

The full library of Diamond Reels features over 320 RealTime Gaming titles, available through the downloadable Windows software. Players who access the casino in their browsers face a slightly more limited choice of about 200 games. That being said, the casino is continually expanding its portfolio, adding new RealTime Gaming titles as soon as they are released.

The larger share of the library consists of slots, but there are options for table-game buffs as well, including blackjack, craps, roulette, and baccarat. Video poker and several progressive jackpots are also available, but the casino has yet to add live-streamed table games to its catalog.

The website of Diamond Reels offers no licensing or ownership information, but after some digging we established the casino has received the stamp of approval of the government of Curacao. It is part of the same affiliate group as several other US-facing gambling sites, including Lion Slots, OG Palace, and Platinum Reels.

The casino uses 128-bit SSL encryption to encode players’ information, making it undecipherable to fraudsters and identity thieves. Responsible gambling is encouraged, with players having the option to self-exclude for a minimum period of six months, reduce their deposit limits for the week, day, and month, or take a brief seven-day hiatus.

The casino claims to have its gaming collection audited for randomness but does not publish the results of these audits on its website. The website is open to players from most countries worldwide, with only a few exceptions, including the UK, Denmark, Japan, Finland, Curacao, Chile, Turkey, the Netherlands, South Africa, the Philippines, and Mexico. Play from the US is allowed as long as registrants are not based in the states of New Jersey, Kentucky, or Nevada.

There are several ways for Diamond Reels players to receive information and assistance from the casino’s support hosts. The easiest way is to open the live chat, which is always one click away thanks to the button pinned on the left side of the screen.

The live chat hosts provided a quick response when we sought their help and are available around the clock. The chat service is supported in both English and French. Players can contact the hosts via live chat even if they have not yet opened accounts on the website.

There are also several telephone lines players can use to get in touch with the casino’s support staff. You can find these listed in the table at the very beginning of the review. There are no toll charges for using any of the numbers listed above. Emailing the hosts at support@diamondreels.com is also a viable option.