Casino Napoli Review

Casino Napoli has a great way of welcoming new customers to its website. Players who open real-money accounts at the casino and fund them are eligible for a 400% first-deposit bonus of up to €800. The casino does not specify exactly what the minimum qualifying deposit amount is in the terms, but we established it was €20 after a support host kindly informed us.

Players with bigger appetites for free play can satisfy them by redeeming a special welcome bonus that is exclusive to high rollers. However, to do so, you need to contact the support team.

There is another bonus in the welcome bundle, granted to players who top up their accounts with a second deposit. This one is a 150% deposit match of up to €1,000 in free credits. That is not all, though. During the first month after registration, newcomers also receive a weekly 100% bonus of up to €300 every Sunday.

To ensure fair play and deter bonus hunters, Casino Napoli requires players to wager the sum of the bonus and deposit at least 20x before requesting a withdrawal.

Customers residing in the UK, Greece, and Lebanon must meet higher wagering requirements of 40x the bonus plus deposit. Only slots can be played with the bonus. Bets placed on any of the other available games will result in the forfeiture of the bonus and its associated winnings.

Most slots contribute 100% toward the wagering. Exceptions are made for select titles like Fruit Zen, The Angler, Monkey Money, Legend of Ra, Thor & Loki, Dragon Kings, Rise of Egypt, Book of Sun, Gods Temple, and Fruits Land, among several others. These contribute only 10%.

If you claim the bonus only to realize you cannot meet the wagering, you can have it canceled with the help of a support host. The bonus itself is not cashable, despite being included in the playthrough. Any remaining unused bonus balance is removed 15 days after redemption.

Returning players are not left empty-handed, either. They can opt in for the permanent Jackpot Reloader bonus with the code JACKPOT and a minimum deposit of €20. This offer is available once per customer every month.

Another option is to redeem one of the Midweek Morning Madness bonuses with the bonus code MORNING. You can choose from several options: a 50% bonus up to €50 with a minimum deposit of €20, a 75% bonus up to €100 with a deposit of at least €51, or a 100% match with deposits of €100 or higher. These bonuses can be claimed Monday through Friday from 6:00 to 11:59 in the morning. Players are restricted to one bonus per day.

There is also a permanent offer that is likely to appeal to fans of slot games. They are treated to up to 100 cash spins per week. Eligible customers get one bonus spin for every 100 rounds they play during the week with the deposit code WEEKLYCASH.

The spins can be used only on the slot of the week, which is determined by the customer support team. The value of the cash spins depends on the minimum wager in the game. You can cash out as much as €500 in winnings with this offer. The cash spins have no wagering requirements. The other ongoing bonuses we discussed are subject to the general terms and conditions outlined for the welcome bundle.

The more comp points you generate through real-money play at Casino Napoli, the higher your chances of being invited to the operator’s VIP Club. Membership comes with various benefits, including faster payouts, higher wagering privileges, better points conversion rates, and the services of dedicated account managers.

Casino Napoli offers a very straightforward experience via a website that uses a familiar template with a menu bar at the top and a drop-down menu for the gaming selection. So, if you expect anything out of the ordinary in terms of design, you will not find it here.

On the other hand, this layout makes everything the casino has to offer very easy to find. Players can select their games by provider, which is always a plus in our opinion. An entire page is dedicated to assisting new players in starting their Casino Napoli journey, although setting up an account is easy enough as it is.

The casino has teamed up with a vast number of software suppliers for its gaming suite. We counted around 25 software studios, some lesser-known than others. Some of the industry’s heavyweights have made it to the list, including Microgaming, Wazdan, NextGen, and Betsoft.

The website also features titles by Iron Dog, 1x2gaming, Felix Gaming, Fugaso, Booongo, Booming Games, Revolver Gaming, Leap Games, MrSlotty, and Spinomenal. The live tables are courtesy of several providers of live casino solutions, namely Evolution Gaming, Vivo, Lucky Streak, and SA Gaming.

Most of the games on offer can be played for fun before you risk any real money. Everything works quickly and smoothly, although we did experience a couple of malfunctions with some of the Fugaso games. The interface is available in a huge number of languages (English, Spanish, French, German, Danish, Finnish, Italian, Norwegian, Russian, and Swedish).

Casino Napoli provides extensive information about the payment methods it supports. This is not always the case with other casinos, which sometimes treat such details as top secret revealed only to fully registered members. An entire section of the website is dedicated to banking and lists all the available payment methods players can use.

One thing we particularly liked about the operator’s cashier system is that it features a drop-down menu where players can select their country of residence to see all supported methods for their location. We consider this quite useful because some banking solutions are available only locally and cannot be used by customers from other territories.

Some of the methods you can deposit with include Mastercard, Visa, Visa Electron, Paysafecard, Entropay, Maestro, CASHlib, ecoPayz, Neosurf, Zimpler, Skrill, Neteller, MuchBetter, Dinero Mail, Todito Cash, Boleto, Postepay, Moneta, Multibanco, iDEAL, Eps, TrustPay, POLi, EasyEFT, Siru Mobile, Qiwi, Przelewy24, and Bitcoin.

As you can see, Casino Napoli has you covered banking-wise, regardless of where you come from. The minimum you can transfer to your balance is €20. The operator enables its customers to exercise greater control over their spending by setting up their own maximum deposit limits.

However, be aware that in this case you will be able to cash out only five times the deposit limit you have set. If the request exceeds this amount, the transfer will not go through and the money will be returned to your balance.

Many of the deposit options listed above are suitable for withdrawals as well, including Skrill, Neteller, Visa, Mastercard, ecoPayz, Bitcoin, and bank transfers. The operator hints it might impose charges on withdrawals in the FAQ section but does not clearly state the exact fees.

The minimum cashable amount at Casino Napoli is set rather high at €100. Conversely, the maximum amount you can withdraw from your account per month is quite low at €5,000. The casino will automatically return your payments via the same method you used when depositing, unless that method does not allow for withdrawals.

The terms and conditions state that if the cumulative deposits of a player are under €200, they will be allowed to cash out only 10x the amount of their last deposit. This also applies to cases when a player has processed additional payments solely to exceed the cumulative deposit amount of €200.

We took issue with the processing timeframes of withdrawals, which are well above the average waiting time at most other casinos we have tested. The financial department of Casino Napoli strives to review and approve withdrawal requests within 5 business days.

This means that if you send your request at the beginning of the weekend, you will have to wait at least a week to receive your winnings. Another thing to bear in mind is that the casino deducts a €5 fee from the available balance of all inactive accounts each month. Payments can be made in EUR, USD, AUD, CAD, GBP, RUB, ZAR, NOK, DKK, and SEK. Players can choose their preferred currency in the cashier.

Casino Napoli is compatible with most smartphone and tablet devices that use the Android and iOS operating systems. The design of the mobile version works well on smaller screens. You can change the language from the drop-down menu in the upper right corner, with the same ten options available as on desktop.

The live chat button is permanently affixed to the bottom of the screen, no matter which section of the website you open, giving you quick access to the support service. The mobile lobby features tabs for the slots, your favorites, the live casino, and the table games. On top, you have the search tool and banners with the latest promotional incentives.

The main navigation menu leads you to the banking system, your account settings, the terms, and the About Us page. Loading times for the games are quite fast, allowing mobile users to switch seamlessly from one title to another. Overall, the casino offers a standard mobile experience in terms of efficiency and features.

The number of options available to mobile players is rather satisfactory. The browser-based app is chock-full of video slots, but we failed to locate any games with progressive jackpots. Some of the slot titles that deserve spinners’ attention are The Golden Owl of Athena, Fruit Zen, Dark Mystic, African Sunset, Atlantic Treasures, Trump It Deluxe, and Circus of Horror.

Video poker fans can try Deuces Wild and Magic Poker on the go. Players looking for table games are catered to with Single Deck Blackjack, American Blackjack, European Blackjack, Roulette Premium, American Roulette, and Baccarat 777. The in-browser app also gives you access to the live tables, several bingo games, and scratchcards.

Casino Napoli features a nice selection of over 600 games provided by top suppliers like Microgaming, Playson, and Betsoft, among many others. Most of these are slots, but card and table games also receive adequate coverage with various versions of blackjack, roulette, baccarat, and poker.

Video poker is also on the menu, with several of the most popular variants available. The casino offers an impressive range of live dealer games by four distinct providers. We particularly liked the fact the lobby features a separate section for Micro Bets. We suggest you visit it if you lean toward the more conservative side of the betting spectrum. Some of the games in this section support bets as low as $0.01.

As we explained in our overview, Casino Napoli is operated by Alpha Interactive Solutions under a license issued in Curacao. Sadly, this does not carry much weight when it comes to ensuring player protection and handling customer complaints.

Casino Napoli welcomes play from most countries on the global gambling market and protects its customers’ sensitive details with 128-bit encryption, which is pretty much the standard. The terms and conditions of the casino include a clause stating that play from the USA, Israel, Turkey, and Singapore is restricted.

The customer support service at Casino Napoli is very time-efficient, with the website offering several channels of communication. The chat facility is by far the fastest way to contact the support agents.

This avenue of contact is available at all times, which is great news for customers from around the world. They can always rely on getting help, no matter what time zone they are in. We never had to wait for more than 30 seconds each time we sought help or information from the casino’s team.

The other option is to email your query or issue to support@casinonapoli.com, in which case you can expect a response within a couple of hours. The support team responsible for handling email queries also works 24/7. The only communication channel that does not operate around the clock is the telephone service, which is available from 9:00 am to 10:00 pm GMT.