Prohibited Practices at Online Casinos

Getting yourself permanently banned from your favorite online casino is always upsetting but it is usually not without a good reason. There are certain questionable practices online casinos simply do not tolerate, including advantage play, straight out cheating, bonus abuse, and multi-accounting.

Gambling operators have a reputation to protect and reserve the right to permanently close accounts associated with suspicious activities. Being locked out of your real-money account is never a nice feeling but the good news is you can easily avoid this by perusing the casinos’ terms and conditions before you register. Another viable option is to continue reading as we cover all commonly prohibited practices that can earn you a ban at an online casino.

How to Tell Your Account Is Locked

How to Tell Your Account Is LockedAt some online casinos, you can immediately tell you are locked out of your account by the notification that appears when you attempt to sign in. At others, said notification pops up after you try to load a real-money game and initiate a transaction from your balance.

Most gaming operators would inform banned customers via email and specify the concrete reasons for locking their accounts. Depending on the type of transgression and its severity, the casino may decide to retain the banned player’s balance.

Online casinos are not in the habit of locking players out of their accounts for no reason. If you receive a ban, it is most likely due to the fact you have engaged in one or more of the prohibited practices described below.


Multi-AccountingMulti-accounting is strictly against the rules of all online casinos. If an operator reasonably suspects you have created duplicate accounts, it will close them down and void your winnings.

All properly regulated gambling sites abide by the following rule – no more than one account per customer, email, household, and IP address. The rule is in place for two main reasons:

No more than one account per customer


Casinos adhere to strict KYC (Know Your Customer) guidelines. In fact, the practice is a prerequisite for obtaining an online gambling license in all regulated markets. The guidelines largely aim to prevent illicit financial practices like money laundering. A regulated online casino cannot legitimately process any financial transactions without strict compliance with said KYC policies.


Gambling operators sift out promo hunters and bonus abusers by restricting each customer to a single account. Multi-accounting is a technique bonus abusers commonly rely on to exploit promotional offers and claim them multiple times.

Casino operators warn all prospective customers beforehand that multi-accounting is against the rules. This is clearly stated in the terms and conditions and those who still choose to disregard this policy typically bear two main consequences:

Consequences of Multi-accounting


Account termination and a permanent ban from the casino and other affiliated gambling sites run by the same operator


Redundant accounts could be closed and consolidated into a single account in case of a first-time violation


Winnings and balance confiscation in the worst-case scenario

Failure to Pass Verification

Failure to Pass VerificationIt is prohibited to set up a real-money gambling account and move funds to and from its balance unless the player has successfully verified their age and identity. The support staff usually prompts customers to verify themselves after they request their first withdrawal but this is not always the case. In some jurisdictions like Great Britain, players must complete the verification process before the casinos even allow them to make a deposit.

This is an extension of the KYC guidelines that all regulated gambling businesses must follow. Verification is obligatory as it helps detect customers who engage in criminal offenses such as money laundering, underage gambling, identity theft, and embezzlement.

VPN Usage

VPNConniving players sometimes attempt to circumvent the regulatory restrictions through the usage of VPN services that mask their real location. The practice is strictly prohibited at all regulated gambling sites. So is the use of proxies or other similar services that enable players to manipulate their actual location.

From the point of view of gambling operators, providing false or misleading personal information is considered a fraudulent activity. On such occasions, the casinos reserve the right to instantly terminate the account and deny access to the fraudulent player.

Some operators go as far as forfeiting the available balances of the closed accounts.

Bonus Abuse

Bonus AbuseAs we previously mentioned, limiting customers to a single account per casino is a common rule that aims to prevent cunning players from exploiting promotional incentives to their advantage. There is no such thing as a free lunch when it comes to gambling.

Online casino operators have adopted various countermeasures to thwart bonus abusers, including limiting each customer to no more than one active bonus per account at a time. Bonus hunters commonly suffer account termination and bonus and winnings confiscation as well as permanent bans across affiliated casinos.

All practices listed below constitute bonus abuse so we suggest you refrain from them unless you want to get yourself in trouble. Online casino bonuses are intended only for recreational play. Gambling operators have the right to restrict customers from participating in promotions at their sole discretion.

Common Forms of Bonus Abuse Prohibited at Online Casinos


Opening more than one account to obtain the same bonus repeatedly


Withdrawing for the sole purpose of redepositing with bonus credits


Placing large wagers to clear the wagering requirements quickly


Implementing low-risk or zero-risk betting strategies while wagering an active bonus


Transitioning from low-weighted to high-weighted games to complete the bonus wagering


Playing casino games that are excluded from the wagering requirements


Disregarding the maximum bet limit while playing with free credits

Collusive Play and Unfair Wagering Techniques

1Customer Screening and Monitoring

To protect their bottom line, online gambling operators are methodically screening customers’ accounts for collusive play and questionable betting patterns that could enable patrons to gain an unfair advantage over the house. The category of prohibited betting activities is incredibly broad but most of the behaviors listed below typically belong to it.

2The Use of Software Aids and Bots

The use of software aids and bots to place bets on your behalf is unacceptable across all regulated online casinos. These programs are generally designed to simulate real play but are considered unethical, especially when used in online poker.

Their primary purpose is to automate the betting process and unfairly boost users’ winning chances. Using such aids normally results in account termination and seizure of the existing balances of the violators.

3Advantage Play

Card counting and other forms of advantage play that help customers gain a competitive edge against the casino are strictly prohibited. While card counting is not illegal per se, most gambling operators frown at the practice and prohibit customers from using it at their live blackjack tables. Advantage players are routinely blacklisted and denied access to their accounts in the event of getting caught.

4The Purposeful Disconnection From Games

The purposeful disconnection from games is yet another no-no at online casinos. Major gambling operators deploy elaborate techniques that allow them to seek out and quickly detect customers who deliberately disconnect themselves during game rounds.

Cunning players resort to intentional disconnection when they want to avoid playing a weak hand or gain more time while considering a playing decision. Account suspension is the most common action taken against such customers.

5Progressive Betting Systems

Progressive betting systems like the Martingale, Fibonacci, and Labouchere are deemed unfair betting techniques by certain online casinos. We personally find this rule puzzling since progressive betting neither helps players overcome the house edge nor improves their winning odds in any way. The approach typically requires you to increase or decrease your wagers based on the outcomes of previous rounds.

However, past results have no significance or impact on the future outcomes in games of chance like roulette, slots, and craps, which renders these strategies largely ineffective in the long term. Despite their inefficiency, systems like the Martingale are listed as prohibited in the terms and conditions of some online casinos.

6Low-Risk Betting

Low-risk betting is not tolerated by most remote gambling operators. One classic example includes simultaneously backing two opposite outcomes like red and black in roulette for the purpose of risk reduction. Placing baccarat wagers on the player and banker hands at the same time is another good case in point.

7Colluding With Other Players

Colluding with other players is a complete no-go regardless of whether you gamble remotely or at brick-and-mortar casinos. Collusion takes place when a group of players teams up to gain an unfair advantage over the house or other participants in a casino game.

It is common for colluding gamblers to share knowledge of their cards, conspire to split prize pools, or discuss their hands during online poker games. Another good example of colluding in poker is soft playing where you deliberately play weakly or less aggressively against your partner or friend.

Coordinating your stakes with another player in roulette games is also a form of collusion. Such practices are unethical, to say the least, and will inevitably wind you up with a permanent ban when detected.

Suspicious Financial Transactions

To protect their integrity, regulated gambling businesses keep a close watch on all financial transactions that go to and from customers’ real-money accounts. This helps them detect suspicious transfers that point to terrorist financing and money laundering.

Depositing without Placing Any Bets
Making Inter-Player Transfers
Using Payment Methods Registered in Someone Else’s Name

Customer Support Harassment

Customer Support HarassmentPlayers must always keep the discourse civil when conversing with customer support representatives regardless of the issue they seek assistance for. Customers must refrain from using coarse language, insults, or obscenities as gambling operators do not tolerate abusive behavior towards their employees.

Live chat and telephone communications are sometimes recorded to improve the quality of the service. Players who use abusive or derogatory language toward the support staff risk having their accounts terminated.

Underage Gambling

Underage GamblingUnderage gambling is a serious breach in all regulated markets. It is the player’s responsibility to ensure they meet the minimum age requirements in their jurisdiction before registering at any gambling site. Online casinos conduct thorough verification checks of all customers to prevent minors from accessing their services.

They will immediately close your account, forfeit your winnings, and seize your deposits in the event of identifying you as an underage gambler. The minimum age for gambling participation varies across jurisdictions but usually ranges from 18 to 21 years old. In essence, you may meet the minimum requirements in your country of residence but still be under the legal age of the jurisdiction that licenses a given online casino.

How to Handle Unwarranted Account Suspension

How to Handle Unwarranted Account SuspensionYou have been playing at your favorite online casino for a while when all of a sudden you get locked out of your account. If you believe your suspension was unwarranted, you should request an explanation and try to resolve the issue in a civil manner.

Do your best to remain calm because bombarding the support with angry comments and insults will not get you very far. On the contrary, such behavior could cause the situation to escalate and further delay the resolution of the problem. Here is how you should approach the issue, instead, to improve your chances of regaining access to your account.

1Step 1

Make sure you have not accidentally breached the casino’s terms of service. Before you react sharply, reread the fine print diligently to ascertain you have not overlooked any important details that call for account suspension.

2Step 2

Contact the customer support department and politely demand an explanation for the suspension. We suggest you have all your account details at the ready to prevent further delays. The live chat rep will inquire about your full name, account number, and possibly the answer to your security question.

The customer care staff is obliged to provide a valid reason for the suspension and assist you with unlocking the account provided there is no foul play on your behalf. You may have entered your login credentials incorrectly or forgotten to attach some of the documents necessary for verification. If you have engaged in any of the prohibited activities we discussed earlier, they will most likely dismiss your case and permanently block your access.

3Step 3

Escalate the issue to a senior support representative if you are still confident you are not in the wrong. You should back your claims with sufficient evidence and wait for them to complete their investigation. They will get back in touch to inform you about the results of the internal check.

4Step 4

Lodge a complaint with an independent alternative dispute resolution provider. ADR providers offer free adjudication and act as unbiased mediators between gambling businesses and their customers. Make sure you provide the ADR mediator with enough information and evidence to support the claim your account has been suspended without a valid reason.

5Step 5

Turn to the gambling operator’s licensing body if everything else fails. This step comes as a last resort but you should only go through it if you are confident there is no breach whatsoever on your behalf.

On a final note, the best way to prevent dealing with account suspension is not to engage in any prohibited activities in the first place. After all, rules are there to be followed. You can easily avoid trouble by adhering to the terms and conditions of your chosen gambling operator. Learn to read between the lines as certain rules may be implied rather than stated explicitly.