It is no secret gambling operators are in this business to make money and turning a profit is their ultimate goal. They go out of their way to protect their bottom line and preserve their edge over players, which enables them to maintain a steady flow of cash toward their coffers.
Various measures are in place to effectively detect and deter cheaters but the subject of today’s article concerns a different question. Can they ban you if you win big fair and square? As ludicrous as this idea is, some players really do believe a casino can kick them out just for winning consistently. Let’s figure out whether there is some truth to these suspicions.
Don Johnson - A Real Life Example
If you ask high roller Don Johnson the above question, he will probably respond affirmatively. Johnson caused a great furor in 2011 after winning over $15 million in six months playing blackjack at three major landbased casinos in Atlantic City, Borgata, Tropicana, and Caesars.
Examples of Banned Winning Players at Online Casinos
Johnson’s was an extraordinary case and no gambler has managed to replicate his stint at an online casino, at least to our knowledge. The only way for a casual player to fairly win an eight-figure amount while gambling online is to unexpectedly land a wide-area progressive jackpot like Mega Moolah.
This is not to say online players do not suffer bans, have their accounts closed down, and winnings withheld. They sometimes do, but winning too much fair and square is rarely the reason for the ban, at least when one gambles with legitimate operators.
Now, let’s examine several cases of banned winning players at online casinos and look into the reasons for the account closures. For this purpose, we scoured the complaint section of AskGamblers, a site that acts as a third-party mediator in resolving disputes between online gambling operators and their players.
Casual Players Should Not Fear Bans if They Win Fairly
Looking at the cases in the previous section, it becomes obvious online gamblers have no reason whatsoever to fear a ban if they abide by the rules and play fairly. Legitimate and strictly regulated online casinos never deny customers their winnings, no matter how substantial, unless they have resorted to some backhanded tactics.
How to Approach Unwarranted Bans
If you are confident your winnings are fully legitimate and you have done nothing wrong, perhaps you should consider pursuing further action in case of suffering an unfair ban.
The first thing you should do is consult with the terms and conditions again to ensure you have not unintentionally violated any rules. If not, follow these steps (in this specific order if necessary) to try and resolve the issue.
The Steps Are as Follows:
Contact the support team and inquire about the reasons for the ban.
If unsatisfied with the explanation, escalate the problem to the management team.
Allow enough time for them to investigate the ban and get back to you. This may take several weeks in the worst-case scenario.
If still dissatisfied with the reasons given for your ban, take the dispute to the senior management.
In the event of failing to reach a resolution with the gambling business itself, you can turn to an alternative dispute resolution provider. They will investigate your claims and attempt to settle the dispute. Some gambling regulators like the Malta Gaming Authority (MGA) also respond to player disputes of this nature.
Your last resort is to take legal action against the casino. Winning players have taken matters to the court in the past, with the court ruling in their favor.